Appointments and Prescriptions
Learn how to access the various types of appointment we offer.
And learn how to manage your repeat prescriptions.
If you've fallen ill, call us from 8am and we will assess you for an urgent same day appointment.
We strongly recommend you register for our online services to manage your appointments and prescription requests.
Speak to our Reception who will help you with registration to Patient Access.
Make sure we have your current mobile number and we will text you 24 hours before your appointment to remind you what time you’re due to come and see us.
When You Call Us
When you telephone the surgery to book an appointment, our reception team may request some additional details to help navigate you to the most appropriate member of the healthcare team.
This is because the receptionist has several types of appointments available to offer you. The most appropriate appointment may be with the GP for example, or perhaps with another member of the practice team that is also a suitably trained healthcare professional.
By implementing this system, on the occasion when you do need to see a GP, there is more likely to be a free appointment for you.
We very much hope that this system makes the best use of the services available both at the practice and in the wider community, and by doing so indirectly increases the number of available GP appointments, so that you can more easily secure one promptly when it is necessary.
We offer a range of different types of appointment. Here is how to access them.
If you take medication regularly, it may be put on ‘repeat’ by one of our Doctors. This means that a Doctor has authorised you to have a certain number of prescriptions before they want to see you again to review how things are going.
You will then be able to request medications before you run out of them on Patient Access or in person at Reception (we can't take requests over the phone).
All medication requests take a minimum of 48 hours to be processed, and longer over weekends and public holidays. Please put your requests in with plenty of time to avoid delays in continuing to take your medication.